Privacy

Privacy Policy

Last updated: May 2026

Muddled Farm respects your privacy. This policy explains what personal information we collect when you book a stay, make an enquiry or visit our website, how we use it, and the choices you have. We keep it as plain as we can.

In handling your information, we follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Who we are

Muddled Farm is a tiny home farmstay in Yolla, North West Tasmania, operated by Ben and Rachel Young. You can reach us at hello@muddledfarm.com.au

What we collect

Depending on how you interact with us, we may collect:

Your contact details — name, email address, phone number, and postal or billing address
Booking details — your stay dates, number of guests, and any special requests, access needs or dietary notes you choose to share
Payment information — processed securely through our payment provider (see below). We don't store your full card details ourselves
Enquiry and message content — anything you send us through our contact form, email, phone or social media
Giveaway entries — your social media handle and contact details if you enter a competition or promotion
Website information — basic technical data such as your device type and pages visited, collected through cookies and analytics

We only collect what we reasonably need to run the farmstay and respond to you.

How we collect it

We collect information directly from you when you make a booking or enquiry through our website, email or call us, message us on social media, enter a giveaway, or check in with us in person. We also collect some website data automatically through cookies (more on that below).

Why we use it

We use your information to:

Process, confirm and manage your booking
Take payment for your stay
Communicate with you before, during and after your visit
Respond to your questions and enquiries
Run giveaways and promotions
Improve our farmstay and website
Meet our legal and record-keeping obligations

Who we share it with

We don't sell your information. We share it only with the trusted services we use to run the business, and only as needed:

Our website and booking platform — which hosts our site and manages reservations
Our payment processor — which securely handles card payments
Authorities or advisors — where we're required to by law

Information stored overseas

Some of the services we use to run our website and process payments store and handle information on servers located outside Australia. By providing your information, you understand it may be stored or handled overseas. We take reasonable steps to ensure these providers protect your information.

Cookies and website analytics

Our website uses cookies — small files that help the site work properly and let us understand how visitors use it. You can disable cookies in your browser settings, though some parts of the site may not work as well if you do.

Keeping your information secure

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No system is ever completely secure, but we work with reputable providers who maintain strong security standards.

How long we keep it

We keep your information only as long as we need it for the purposes above, or as required by law (for example, financial and tax records). After that, we take reasonable steps to delete or de-identify it.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it's wrong or out of date. Just email us at hello@muddledfarm.com.au and we'll respond within a reasonable time. There's no charge to make a request.

Children

Our website and farmstay aren't directed at children, and we don't knowingly collect personal information from anyone under 16.

Making a complaint

If you have a concern about how we've handled your information, please contact us first at hello@muddledfarm.com.au — we'll do our best to sort it out.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website, with the date it was last updated shown at the top.

Contact us

Muddled Farm Yolla, North West Tasmania Email: hello@muddledfarm.com.au

T+C's

Terms & Conditions

Last updated: May 2026

These terms apply to your booking and stay at Muddled Farm, a tiny home farmstay in Yolla, North West Tasmania, operated by Ben and Rachel Young ("we", "us", "our"). By making a booking, you're agreeing to these terms — so please have a read, especially the parts about our gravel access road and staying on a working farm.

Bookings and payment

Rates are shown on our website at the time of booking and are in Australian dollars (AUD).
Full payment is required to secure your booking
Payments are processed securely through our online payment provider.
Your booking is confirmed once you've received a confirmation email from us. If you don't receive one, please get in touch.

Minimum stay

We have a two-night minimum stay.
Single nights and longer stays may be available by arrangement — just email us at hello@muddledfarm.com.au and we'll do our best to help.

Check-in and check-out

Check-in: from [3:00pm]
Check-out: by [10:00am]
If you need different times, let us know in advance and we'll try to accommodate where we can.

Cancellations, changes and refunds

We understand that plans can change. To be fair to both our guests and our small team, the following terms apply to all bookings.

More than 30 days before check-in: full refund of all monies paid, less any non-refundable booking or processing fees.
14–30 days before check-in: 50% of the total booking amount is refunded. The remaining 50% is retained to cover the loss of the booking.
Less than 14 days before check-in: no refund is available, and the full booking amount is payable.
No-shows and early departures: failure to arrive, or departure before the end of your booked stay, is treated as a late cancellation, and no refund applies.

Changes to dates We're happy to try to accommodate a change of dates where possible, subject to availability. Requests made more than 30 days before check-in can usually be moved with no penalty. Date changes aren't guaranteed and may not be possible during peak periods.

Cancellations by us In the rare event we need to cancel your booking (for example, due to circumstances beyond our control), you'll receive a full refund of all monies paid. Our liability is limited to the amount paid for the booking.

Travel insurance We strongly recommend taking out travel insurance to cover unexpected cancellations, illness or travel disruptions.

How to cancel All cancellation requests must be made in writing to hello@muddledfarm.com.au. The cancellation date is the date we receive your written notice.

Number of guests

Your booking is for the number of guests listed when you book, up to a maximum of 2.
Please don't bring extra overnight guests.
This is a quiet farm stay, not an event venue — parties and large gatherings aren't permitted.

Getting here — vehicle access

Access to the farm and tiny home is via an unsealed gravel farm track.
It's comfortable for most cars, but not suitable for very low-clearance vehicles — please come in something with reasonable ground clearance.
Drive slowly, keep an eye out for animals and farm traffic, and leave any gates as you find them.

Staying on a working farm

Muddled Farm is a genuine working farm, and being among it is part of the experience. To keep everyone safe:

Animals, machinery, fencing, dams and uneven ground are all part of the environment — please take care, and supervise children at all times.
Stick to guest areas and respect any signed or fenced-off zones.
Please don't enter paddocks with livestock, or handle animals or equipment, unless we've invited you to.
You stay and explore the property at your own risk.

Fires and smoking

The tiny home is non-smoking inside.
Any outdoor fire is only permitted where provided, and only when there are no fire restrictions or total fire bans in place — always check current Tasmanian fire warnings first.
Never leave a fire unattended, and make sure it's completely out before you sleep or head off.

Pets

Pets aren't able to stay at the farm, as it's a working property with livestock.

Looking after the place

Please treat the tiny home and farm as you would your own.
Let us know about any breakages or damage during your stay — accidents happen, and we'd much rather know.
We reserve the right to charge for significant damage, excessive mess, or missing items.
On departure, please leave the home reasonably tidy and take any rubbish to [the designated spot].

Liability

To the extent permitted by law, we aren't liable for any loss, injury or damage to you, your guests or your belongings during your stay, except where caused by our negligence.
Nothing in these terms excludes any rights or guarantees you have under the Australian Consumer Law.

Privacy

Any personal information you share with us is handled in line with our Privacy Policy

Governing law

These terms are governed by the laws of Tasmania, Australia.

Contact us

Muddled Farm Yolla, North West Tasmania Email: hello@muddledfarm.com.au Phone: [PHONE]